Director of AI Customer Success - Customer Data Platform
Core
Strategic advisor to enterprise clients ensuring successful delivery, adoption, and long-term value realization of AI solutions within Customer Data Platforms (CDP) for Martech and Adtech.
Role type
Director of AI Customer Success
Builds
Customer success outcomes, adoption, and retention for enterprise CDP solutions
Domain
B2B AI, Customer Data Platforms (CDP), Martech, Adtech
Deliverable
client delivery
Required skills
executive-level client engagement, AI strategy consulting, SaaS telemetry analysis, complex multi-stakeholder engagement, strategic planning, change management, cloud platform knowledge, ROI framework application
Preferred skills
Martech and AdTech ecosystem expertise, CDP hands-on leadership, data-driven marketing strategy, scalable SaaS solution implementation
Technologies
AWS, Azure, GCP, OpenAI, TensorFlow, Hugging Face
Responsibilities
Develop and track Customer Success metrics (value realization, retention, health scores); lead executive-level client relationships as trusted advisors; drive adoption and expansion through strategic roadmaps; partner with Product and Engineering for seamless implementation; serve as internal thought leader on AI use cases; provide product feedback based on client needs.
Seniority
Director, strategic advisor & client leadership