VP, SMB Sales & Account Management
Core
Lead a global high-volume inside sales and account management organization for SMB customers, driving digital transformation, AI integration, and operational efficiency.
Role type
VP, SMB Sales & Account Management
Builds
Global inside sales and account management teams; automated customer lifecycle workflows; cross-sell playbooks for multi-product expansion.
Domain
B2B SaaS / IoT (Fleet Management, Telematics, Safety)
Deliverable
production ML models
Required skills
Large-scale leadership (100+ team members), distributed team management, churn analytics, forecasting, AI/automation strategy, post-sales operations, product-to-sales fluency, data-driven decision making.
Preferred skills
AI-driven workflow transformation, tech-touch automation, product telemetry analysis, embedded commercial insurance partnerships.
Technologies
AI automation tools, product telemetry systems, automated customer lifecycle orchestration platforms.
Responsibilities
Modernize GTM operations with AI and automation; oversee global sales/account management teams; analyze churn data to improve retention; automate customer lifecycle touchpoints; expand core customer ACV and cross-sell; manage renewals and billing processes; explore strategic monetization partnerships.
Seniority
Executive (VP), strategic leadership & operational oversight