Senior Solutions Architect Operations Manager
Core
Own and improve the operational toolkit, workflows, reporting, and processes for GitLab's Solutions Architects to drive customer growth and value.
Role type
Senior individual contributor operations manager
Builds
Operational systems, workflows, reporting dashboards, and engagement models for the Solutions Architect team
Domain
B2B SaaS, DevSecOps, Customer Experience Operations
Deliverable
dashboards & analysis
Required skills
Salesforce/CRM expertise, data modeling and reporting, capacity planning, process automation, stakeholder management, quantitative analysis
Preferred skills
SQL, GitLab product knowledge, DevSecOps experience, AI tool proficiency
Technologies
Salesforce, Excel, Google Sheets, AI-native tools
Responsibilities
Own SA operational toolkit and business requirements; manage operational support requests and root-cause improvements; improve engagement workflows and automate manual steps; document and operationalize SA engagement models; own SA reporting and data quality standards; support capacity planning and business reviews; turn field feedback into operational improvements
Seniority
Senior, hands-on IC
