Client Partner
Core
Own a portfolio of enterprise accounts to drive retention, expansion, and long-term customer value for an Industrial AI platform.
Role type
Senior Client Partner (Enterprise Account Management)
Builds
Production ML models for predictive and prescriptive manufacturing insights
Domain
Industrial AI / Manufacturing
Deliverable
production ML models
Required skills
Enterprise account management, renewal and expansion forecasting, account planning, executive stakeholder management, cross-functional partnership, ROI articulation, data integrity management, industrial manufacturing domain knowledge, process digitization expertise
Preferred skills
Digital transformation experience, manufacturing job experience
Technologies
Gainsight, Salesforce
Responsibilities
Own strategic accounts for retention and expansion outcomes; Build and maintain accurate renewal/expansion forecasts; Proactively identify and mitigate at-risk accounts; Develop and execute account plans aligning customer objectives with commercial growth; Identify and progress upsell opportunities based on usage and outcomes; Partner cross-functionally with Sales, Support, Product, and Delivery; Lead customer engagements (QBRs, executive reviews) to articulate ROI and future opportunities; Maintain disciplined use of CRM systems for data integrity.
Seniority
Senior, hands-on IC