Starlink Customer Success Manager (Latam Backhaul)
Core
Post-sale owner of enterprise Starlink Backhaul accounts in Latin America, responsible for onboarding, activation, payment, and long-term growth.
Role type
Senior individual contributor customer success manager
Builds
Starlink Backhaul / Layer 2 internet services for enterprise customers
Domain
Telecommunications / Satellite / Networking
Required skills
Account management, revenue management, contract compliance, KPI monitoring, account planning, expansion strategy, cross-functional collaboration, process documentation, risk management
Preferred skills
Latin America market experience, telecommunications infrastructure sales, complex workstream management, executive communication
Technologies
Starlink Backhaul, Layer 2 networking
Responsibilities
Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth; Hit and exceed revenue targets by tracking readiness, shipments, activations, and payments; Monitor account health including contract compliance, KPI performance, invoicing, tax, and logistics; Set clear expectations with customers on timing and delivery; Build account plans defining current state, healthy account, and next dollar of revenue; Identify expansion opportunities and new use cases; Forecast retention and revenue for leadership planning; Bring customer feedback to engineering, support, finance, and operations; Help shape backhaul operations in Latin America including country-level priorities and local billing; Document processes to support business scaling