Senior Customer Success Manager
Core
Own commercial outcomes end-to-end for a portfolio of enterprise customers, driving retention and maximizing Net Revenue Retention (NRR) by aligning product adoption with measurable business impact.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term value and sustainable revenue growth across complex, multi-stakeholder accounts
Domain
SaaS / Enterprise Software / AI
Required skills
Enterprise account management, revenue expansion strategy, churn risk mitigation, product adoption driving, stakeholder engagement, data analysis (usage patterns/health signals), mentoring
Preferred skills
Background in management consulting, enterprise sales, or fast-growth startups, curiosity about AI and SaaS, competitive sports/academics background
Technologies
Planhat
Responsibilities
Own commercial outcomes for strategic enterprise accounts, identify expansion opportunities via usage and health data analysis, drive product adoption to enable revenue growth, inform product and go-to-market strategy, mentor junior CSMs
Seniority
Senior, hands-on IC with leadership responsibilities