Starlink Customer Success Manager (Land Mobile)
Core
Post-sale owner of enterprise Land Mobile accounts for Starlink, managing the relationship from contract signature through onboarding, activation, payment, and long-term growth for in-motion and remote vehicle networks.
Role type
Senior individual contributor Customer Success Manager
Builds
Enterprise connectivity solutions for agriculture, rail, trucking, OEM, and heavy machinery fleets
Domain
Satellite communications, land mobile connectivity, enterprise infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Account management, revenue ownership, technical product support, account health monitoring, contract compliance, stakeholder management, forecasting, process documentation
Preferred skills
In-motion/fleet deployment experience, agriculture/rail/trucking/OEM domain knowledge, revenue expansion track record, multi-workstream management, telecommunications/satellite infrastructure experience
Technologies
Starlink Land Mobile systems, internal account management systems
Responsibilities
Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth; Hit and exceed revenue targets by tracking readiness, shipments, activations, certifications, and payments; Monitor account health including contract compliance, KPI performance, invoicing, and logistics; Build account plans defining current state, healthy account, and next dollar of revenue; Identify expansion across additional vehicles, machines, routes, and sites; Forecast retention and revenue for the book; Coordinate high-touch onboarding including hardware transitions and deployment requirements; Document processes supporting expansion and scaling of the Land Mobile book
Seniority
Senior, hands-on IC