Customer Engagement Manager
Core
Strategic account ownership for enterprise Agentic AI deployments, combining delivery orchestration, outcome accountability, and commercial growth.
Role type
Senior IC Customer Engagement Manager (Enterprise Account Leadership)
Builds
Production Agentic AI systems for enterprise clients
Domain
Enterprise AI / Agentic AI / SaaS
Deliverable
production ML models | product features
Required skills
Enterprise account ownership, delivery team leadership, executive stakeholder management, commercial growth, post-go-live outcome tracking, cross-functional orchestration
Preferred skills
AI/automation platform experience, consulting background, partner-mediated delivery, enterprise integration knowledge, scaling startup experience
Technologies
Agentic AI platforms, Enterprise integrations (APIs, CRM, HRIS, ITSM)
Responsibilities
Own end-to-end account lifecycle including engagement, outcomes, and expansion; Staff and direct delivery teams; Run executive QBRs with C-level stakeholders; Drive continuous improvement cycles for adoption and ROI; Translate customer feedback into product roadmap inputs; Coach delivery leads on standards and best practices
Seniority
Senior, hands-on IC with strategic account leadership