Sr. Customer Success Strategy & Operations Manager
Core
Architect day-to-day operations and future-state operating models for the largest and fastest-growing region (AMER) of a post-sales organization, acting as a trusted advisor to leadership to enable ambitious revenue goals and drive transformative change.
Role type
Senior Manager, Customer Success Strategy & Operations
Builds
Intelligent early warning and action systems, scalable post-sales processes, tools, and automated workflows for the AMER region.
Domain
B2B SaaS, Customer Success Operations, Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic leadership, change management, data diagnostics, post-sales forecasting, pipeline management, cross-functional orchestration, process design, executive communication, operational agility
Preferred skills
Experience in hyper-growth B2B SaaS, project management, team leadership, familiarity with enterprise automation platforms and predictive analytics
Technologies
Salesforce, Gainsight, enterprise automation platforms, predictive analytics tools
Responsibilities
Architect and implement AMER-wide strategic initiatives to improve post-sales productivity and forecast accuracy; Partner with post-sales leadership to execute scaling strategies and achieve churn/expand targets; Lead complex cross-functional projects bridging global strategy and local execution; Build and oversee intelligent early warning systems and post-sales processes; Monitor and analyze pipeline metrics and drive forecasting; Foster relationships with cross-functional teams (Sales, Product, GTM Analytics, etc.)
Seniority
Senior, hands-on IC with strategic leadership
