Customer Success Manager
Core
Strategic relationship owner for Upwind's cloud security platform, focusing on executive alignment, renewal/expansion, and value realization.
Role type
Senior Customer Success Manager (SaaS/Cybersecurity)
Builds
Upwind Cloud Security Platform
Domain
Cloud Security / SaaS
Deliverable
client delivery
Required skills
strategic account management, renewal forecasting, expansion opportunity identification, cross-functional program leadership, executive presentation, stakeholder management, QBR leadership, adoption tracking
Preferred skills
understanding of cloud security programs, modern security org structures, value-driven success methodologies, experience partnering with technical teams (TAMs, SAs, Product)
Technologies
Upwind platform, eBPF-powered sensors, agentless cloud posture discovery tools
Responsibilities
Serve as primary business-facing contact and trusted advisor for strategic customers; Own post-sale journey from onboarding through renewal; Track renewals and forecast risk; Identify expansion opportunities with Sales; Collaborate on long-term account strategy; Partner with TAMs to drive adoption; Develop joint success plans; Build relationships with executive, security, DevOps, and cloud leadership; Ensure measurable outcomes via workflow operationalization; Lead Quarterly Business Reviews (QBRs).