Customer Success Manager
Core
Engage, enable, and retain a portfolio of customers to ensure maximum business value from the PXM platform, driving retention, satisfaction, and organic growth opportunities.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, satisfaction, and organic growth for the PXM platform
Domain
SaaS / Digital Shelf / CPG / Retail
Required skills
Customer lifecycle management, strategic success planning, business reviews, client health metrics tracking, change management, cross-functional collaboration, data navigation
Preferred skills
AI tools usage, PIM/CPG/Retail experience
Technologies
Salesforce, AI tools (Gemini)
Responsibilities
Ensure customer adoption of licensed products and ROI, recommend and execute joint strategic success plans, perform business reviews up to senior leadership, capture and document customer feedback in Salesforce, help customers plan and execute digital shelf programs, evangelize customer success stories.
Seniority
Mid-Senior, hands-on IC