Associate Support Engineer
Core
End-to-end ownership of customer technical issues, escalations, and product feedback to drive product evolution.
Role type
Associate Support Engineer (Technical Account Management)
Builds
Customer support processes, knowledge base, and product enhancements
Domain
Digital advertising / Mobile marketing / Data analytics
Deliverable
client delivery
Required skills
SQL querying, technical troubleshooting, root cause analysis, cross-functional collaboration, process improvement, independent work
Preferred skills
Mobile development, BI tools, LLM and AI Agent experience
Responsibilities
Troubleshoot and resolve complex customer technical issues; manage customer escalations; collaborate with R&D and product teams on feature requests; enrich technical knowledge base; lead support process improvements; provide product insights to business and R&D; manage VIP customer accounts
Seniority
Associate, hands-on IC
