Customer Support Specialist CL
Core
Resolve customer inquiries and incidents, investigate root causes, and analyze data to identify improvement opportunities for Toku's business.
Role type
Customer Support Specialist
Builds
Customer experience and operational efficiency
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
problem-solving, data analysis, process improvement, technical troubleshooting, documentation, prioritization
Preferred skills
SQL, database knowledge
Responsibilities
Resolve customer inquiries and incidents, investigate problems to find root causes, analyze data to identify patterns and improvement opportunities, collaborate with teams to improve products and introduce new features, document problems and solutions, manage multiple priorities in a dynamic environment
Seniority
Individual Contributor
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