IT Operations Lead EU
Core
Lead operational performance of a mixed in-house and outsourced IT support team across Europe, ensuring SLA compliance, reliable onboarding/offboarding, and consistent regional IT delivery.
Role type
Senior IT Operations Lead (Manager)
Builds
Scalable IT operations infrastructure and service delivery processes for a European workforce
Domain
Corporate IT / IT Service Management / Fintech
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Operations management, distributed team leadership, SLA framework design, joiner-mover-leaver process ownership, Jira Service Management, ITIL service management
Preferred skills
Experience managing multi-timezone teams, incident response leadership, process improvement in fast-scaling environments
Technologies
Jira Service Management
Responsibilities
Lead day-to-day performance of system administrators and outsourced IT admins; Design and enforce SLA targets and priority models; Own the joiner-mover-leaver lifecycle with HR and Security; Manage regional access and licence lifecycle; Set standards for outsourced first-level coverage; Coordinate incident response and post-incident reviews
Seniority
Senior, hands-on IC
