Team Lead - Corporate & Commercial Service Desk & Application Support
Core
Lead a high-performing team responsible for production support, incident management, service desk operations, and application onboarding for Corporate, Commercial Banking, and Capital Markets businesses.
Role type
Senior Team Lead, IT Operations & Service Delivery
Builds
Stable, reliable technology platforms and service delivery for banking operations
Domain
Banking, Capital Markets, Financial Services
Required skills
Team leadership, Production support, Incident management, Stakeholder management, Process improvement, AI tool adoption, Risk management, Vendor management, Change management, Resource planning
Preferred skills
ITIL certification, Microsoft Copilot expertise, ServiceNow/Jira proficiency, Operational analytics, Capital Markets technology exposure
Technologies
Microsoft Copilot, ServiceNow, Jira
Responsibilities
Lead day-to-day production support and service delivery; Coordinate incident management and root cause analysis; Drive operational improvements through automation and AI; Manage vendor relationships and compliance; Coach and develop team members.
Seniority
Senior, hands-on IC with leadership responsibilities