Team Lead - Corporate & Commercial Service Desk & Application Support
Core
Lead a high-performing team responsible for production support, incident management, service desk operations, application onboarding, and operational governance for Corporate, Commercial Banking, and Capital Markets applications.
Role type
Senior Team Lead, IT Operations & Service Delivery
Builds
Stable, reliable technology platforms for banking and capital markets businesses
Domain
Financial Services / Banking / Capital Markets
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Production support leadership, Incident management, Service desk operations, Application onboarding, Resource planning, Stakeholder management, Risk management, Process optimization, AI tool adoption, Regulatory compliance
Preferred skills
ITIL certification, Microsoft Copilot expertise, Automation tools, ServiceNow/Jira, Operational analytics
Technologies
Microsoft Copilot, ServiceNow, Jira, AI automation tools
Responsibilities
Lead day-to-day production support and service delivery; Coordinate incident management and root cause analysis; Drive operational improvements through automation and AI; Manage vendor relationships and service agreements; Ensure compliance with risk frameworks and regulatory requirements
Seniority
Senior, hands-on IC with leadership responsibilities
