Sr. Manager, Revenue Operations (Success)
Core
Architect high-fidelity organizational structures and scalable frameworks for Revenue Operations, transforming unstructured challenges into verified operational excellence for Customer Success and Implementation teams.
Role type
Sr. Manager, Revenue Operations (Success)
Builds
Operational and analytical layers, KPI frameworks, forecasting models, and retention analytics infrastructure for CS and Implementation.
Domain
SaaS / B2B / Customer Success / Revenue Operations
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
Strategic planning, forecasting, data analysis, KPI framework design, financial modeling, process design, stakeholder management, data integrity, workflow optimization, retention analytics
Preferred skills
Experience with RevOps in high-growth SaaS, AI product operations, building teams from scratch
Technologies
Freshdesk, Success AI bot, internal analytics platforms
Responsibilities
Partner with Sr. Director of RevOps and CS leadership to lead annual and quarterly planning; Own forecasting frameworks across the CS organization; Lead monthly and quarterly business reviews for CS leadership; Build financial models and business cases for CS investments; Design and govern process standards for the Implementation organization; Own the operational foundation for the Customer Success organization including KPI frameworks and systems; Build and own the retention analytics framework connecting activity to customer lifetime value and churn.
Seniority
Senior, hands-on IC with strategic leadership
