Senior Support Engineer, India

Bangalore💼 Full-time🗓 2026-08-04 → 2026-09-26

Core

Senior Support Engineer responsible for end-to-end ownership of complex customer technical issues, SDK troubleshooting, and root-cause analysis for a SaaS platform.

Role type

Senior Support Engineer (SaaS)

Builds

Customer success outcomes via technical resolution and SDK implementation support

Domain

SaaS / Digital Advertising / Mobile Development

Deliverable

client delivery

Required skills

Technical troubleshooting, SQL proficiency, Root-cause analysis, SDK implementation knowledge, Cross-functional collaboration

Preferred skills

Mobile development, Web/mobile marketing, LLM and AI Agent workflows

Responsibilities

Diagnose and resolve complex multi-layered customer technical issues, Troubleshoot SDK implementation issues with customer app development teams, Collaborate with Engineering and Product teams to fix bugs, Enrich technical knowledge base articles, Lead support improvement processes, Serve as escalation point of contact

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About AppsFlyer

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.