AI Support Engineer
Core
Resolve complex technical issues for customers using AI software agents (Devin, Windsurf) in real-world development environments.
Role type
Senior IC AI Support Engineer
Builds
AI-assisted software development tools and agents
Domain
Applied AI, Developer Tools, Cloud Infrastructure
Deliverable
client delivery
Required skills
debugging, root-cause analysis, log analysis, distributed systems knowledge, Linux, Docker, CI/CD, cloud platforms, multi-language code reasoning
Preferred skills
internal tooling/automation building, LLM/AI tool familiarity, high-volume support experience, cross-stack debugging
Technologies
Linux, Docker, Git, AWS, GCP, Azure, Python, TypeScript, Java, Go
Responsibilities
Investigate and diagnose complex customer issues across cloud infrastructure, CI/CD, APIs, and containers; Perform root-cause analysis by reading logs and tracing code paths; Resolve high volume of incoming technical issues; Escalate product/infrastructure issues to engineering with full context; Educate customers on best practices and deployment patterns; Build internal playbooks, tooling, and documentation; Identify recurring failure modes and provide feedback to product/engineering teams.
Seniority
Senior, hands-on IC
