Clinical Excellence Manager
Core
Provide tactical clinical support, education, and program execution for the Tablo Hemodialysis System to drive customer success in acute, post-acute, and home dialysis environments.
Role type
Senior Clinical Excellence Manager (Sales Support) (via careerplan.io/jobs/8632243002-clinical-excellence-manager-at-outsetmedical)
Builds
Customer dialysis programs and adoption of the Tablo Hemodialysis System
Domain
Medical Devices / Dialysis
Required skills
Clinical program implementation, clinician education, data analysis for business reviews, site visit management, inventory management, cross-functional collaboration, regulatory compliance knowledge, business plan development, process improvement
Preferred skills
Registered Nurse (RN) certification, direct patient care experience, insourced Tablo dialysis delivery experience, nursing leadership experience, national nursing certification, BLS & ACLS certification
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Serve as primary point of contact for assigned customers to support ongoing engagement and program execution. Support the sales process through customer education, implementation, adoption, and customer success. Conduct regular customer site visits to support program adoption and identify workflow efficiency improvements. Prepare for and participate in Clinical Business Reviews (CBRs) to align with site strategic priorities. Partner with Sales, Service, Clinical, and Marketing teams to support coordinated customer execution. Ensure customers have sufficient consumable inventory for treatment continuity.
Seniority
Senior, hands-on IC