Field Service Manager (Pacific Northwest)
Core
Oversee a customer-facing Field Service team to ensure installation, repair, preventative maintenance, and support for Outset's Tablo® Hemodialysis System across the Pacific Northwest and western US.
Role type
Senior Field Service Manager (Medical Devices)
Builds
Field Service operations and customer support for dialysis systems
Domain
Medical Devices / Dialysis
Required skills
Team leadership, Field Service management, Customer relationship management, Budget & forecasting, Asset & inventory management, Performance coaching, Salesforce proficiency, Regulatory compliance knowledge
Preferred skills
Engineering degree (Electrical, Electronics, Mechanical, or Fluidics), Medical Equipment industry experience, Remote team management
Technologies
Salesforce, Microsoft Office, ERP systems
Responsibilities
Ensure SLA adherence and deliver excellent customer experience; Coach and mentor Field Service Engineers; Manage budget, travel, and expense compliance; Conduct quarterly field visits for oversight; Recruit and prepare Field Service Engineers; Provide on-demand after-hours and weekend support.
Seniority
Senior, hands-on IC with management responsibilities (via careerplan.io/jobs/8649982002-field-service-manager-pacific-northwest-at-outsetmedical)