Field Service Manager (Northeast)
Core
Oversee a customer-facing Field Service team to ensure installation, repair, maintenance, and support of Outset's Tablo® Hemodialysis System for dialysis providers and patients.
Role type
Senior Field Service Manager (Medical Devices) (via careerplan.io/jobs/8649553002-field-service-manager-northeast-at-outsetmedical)
Builds
Field Service operations and customer support for the Tablo® Hemodialysis System
Domain
Medical Devices / Dialysis
Required skills
Field Service management, team leadership, SLA adherence, performance coaching, budget forecasting, asset management, Salesforce proficiency, regulatory compliance
Preferred skills
Engineering degree, extensive US travel, remote team management
Technologies
Salesforce, Microsoft Office, ERP systems
Responsibilities
Ensure SLA adherence and excellent customer experience; coach and mentor Field Service Engineers; manage budget, travel, and assets; conduct quarterly field visits; support sales and clinical teams; provide on-demand after-hours support.
Seniority
Senior, hands-on IC with management responsibilities