Customer Success Manager
Core
Own customer relationships for Mid-Market clients, driving product adoption, retention, expansion, and advocacy for a Digital Asset Management (DAM) platform.
Role type
Mid-market Customer Success Manager
Builds
Adoption of DAM platform features and workflows for brand governance
Domain
B2B SaaS / Digital Asset Management
Required skills
B2B SaaS customer success, relationship management, strategic thinking, commercial acumen, stakeholder management, data analysis, problem-solving, organization, AI tool proficiency
Preferred skills
Salesforce, Microsoft Office, Google Workspace, Planhat, Digital Asset Management (DAM), MarTech platforms, system integrator experience
Technologies
Salesforce, Microsoft Office, Google Workspace, Planhat, AI tools
Responsibilities
Manage dedicated portfolio of Mid-Market customers; Develop and execute success plans to drive adoption and value; Monitor account health and lead renewals; Identify upsell and cross-sell opportunities; Lead business reviews and value discussions; Act as voice of the customer to Product teams; Collaborate cross-functionally with Sales, Support, and Product; Analyze health and engagement data to guide strategy.
Seniority
Mid-level, hands-on IC