Director of Customer Success
Core
Lead and scale the Enterprise Customer Success function to ensure complex enterprise customers achieve rapid time to value, successful go-lives, strong adoption, and long-term success.
Role type
Senior leadership Customer Success Director (Enterprise)
Builds
Enterprise onboarding and implementation projects for complex B2B SaaS customers
Domain
B2B SaaS, Enterprise Sales, Customer Success
Required skills
Enterprise account management, complex project delivery, executive stakeholder engagement, team leadership and mentoring, operational rigor, SaaS platform knowledge, revenue and billing strategy
Preferred skills
Experience with integrations and APIs, solutions consulting background, technical implementation expertise
Technologies
SaaS platforms, integrations, APIs, data flows, enterprise systems
Responsibilities
Lead and scale the Enterprise Customer Success function; Own complex enterprise onboarding and implementation projects; Build trusted relationships with senior stakeholders; Drive operational rigor and execution; Establish best practices and success frameworks; Mentor and coach CSMs; Partner with Sales, Product, and Support; Provide executive-level visibility into customer health and risks; Drive retention, renewals, and expansion.
Seniority
Senior, hands-on leadership
