Customer Success Manager
Core
Serve as the trusted point of contact to lead customers end-to-end through implementation, onboarding, and ongoing adoption of DealHub's agentic revenue technology platform.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer implementations, onboarding projects, and platform adoption for global businesses
Domain
SaaS / Agentic Revenue Technology
Deliverable
production ML models
Required skills
Customer success management, implementation leadership, technical training delivery, CRM systems expertise, API integration knowledge, strategic advisory, upsell identification, stakeholder management
Preferred skills
Experience with technical or engineering fields, fluency in English
Technologies
Salesforce, HubSpot, Dynamics
Responsibilities
Manage customer portfolio from onboarding through renewal and expansion; Lead and execute customer implementations; Drive daily customer meetings including workshops and QBRs; Understand customer business objectives and technical environments; Provide product guidance and best practices; Identify and resolve risks and blockers; Identify expansion and upsell opportunities
Seniority
Senior, hands-on IC