Customer Success Manager
Core
Lead and grow customer relationships in Japan for Orca AI's maritime navigation platform, ensuring successful implementation, adoption, and value realization for Captains, Officers, and shore-side teams.
Role type
Senior Customer Success Manager (Japan Market Lead)
Builds
Intelligent navigation solutions for maritime safety and fleet performance
Domain
Maritime technology / AI / Computer Vision
Deliverable
client delivery
Required skills
B2B customer relationship management, post-sale lifecycle ownership, Japanese business culture navigation, cross-functional collaboration, stakeholder management, product adoption strategy, commercial growth, analytical problem solving, technical aptitude
Preferred skills
Maritime industry background, enterprise-level account management in Japan, scaling global tech presence in Japan, OT/Hardware-AI product experience
Technologies
AI, Computer Vision, FleetView platform
Responsibilities
Own the post-sale customer journey from onboarding to expansion; Act as a cultural and business bridge between Japanese customers and global teams; Partner with Sales to drive renewals and upsell; Serve as the voice of the customer internally to influence product and operations; Apply analytical mindset to identify risks and growth opportunities.
Seniority
Senior, hands-on IC with market leadership (via careerplan.io/jobs/86-003-9D-27B-customer-success-manager-at-orca-ai)
