Senior Manager, Global Premier Support
Core
Lead and manage a team of Designated Support Engineers delivering white-glove support experiences for Databricks' enterprise customers.
Role type
Senior Manager, Global Premier Support
Builds
Databricks Data Intelligence Platform support services for enterprise customers
Domain
Data & AI / Cloud Platforms
Deliverable
client delivery
Required skills
hiring and scaling high-performing support teams, managing global technical teams, cross-functional partnership with Sales/Engineering/Product, influencing senior executives, technical troubleshooting in Python/Java/Scala/SQL/Linux/Cloud
Preferred skills
M.S. in Computer Science, occasional travel to team locations
Technologies
Python, Java, Scala, SQL, Linux/Unix, AWS, Azure, GCP
Responsibilities
Hire, onboard, and develop a top-tier team of designated support engineers; Identify and operationalize process improvements to meet team performance KPIs; Partner with field, engineering, and cross-functional stakeholders to ensure seamless post-sales experience; Coordinate execution across customers and regional GTM leadership to resolve technical blockers; Conduct internal and external Support Experience QBRs
Seniority
Senior Manager, hands-on leadership
