Director, Global Developer Success
Core
Lead and scale a deeply technical support organization to turn customer technical responses into a repeatable advantage for Temporal's distributed systems and cloud-native products.
Role type
Director, Global Developer Success (Leadership)
Builds
A world-class, operationalized support function with clear KPIs, tiering, and escalation paths for mission-critical workloads.
Domain
Developer tools, cloud-native infrastructure, distributed systems, observability, AI infrastructure.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical support leadership, SRE/Infrastructure engineering background, team scaling and operations, incident management, technical triage, stakeholder management, data-driven decision making, customer communication.
Preferred skills
Experience with workflow engines, event-driven architecture, Kubernetes, Go/Python/TypeScript, AI support systems, open-source support motions.
Technologies
Kubernetes, Docker, AWS/GCP/Azure, Prometheus/Grafana, Datadog, OpenTelemetry, Terraform, Go, Java, Python, TypeScript, Temporal, Cadence.
Responsibilities
Build and lead global support teams across tiers and regions; define support operating systems (SLAs, queue management, escalation paths); reduce avoidable engineering escalations; partner with Product and Engineering to improve product and documentation; represent the company in strategic escalations and executive readouts.
Seniority
Director, strategic leadership with hands-on technical credibility
