Senior Enterprise Customer Success Manager
Core
Senior Enterprise Customer Success Manager responsible for driving adoption, retention, and revenue growth (NRR) for a portfolio of enterprise accounts using the Workato Intelligent Automation Platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise automation workflows and business process orchestration via Workato platform
Domain
Enterprise SaaS / iPaaS / Business Process Automation
Required skills
Enterprise account management, NRR growth strategy, stakeholder management (C-level to technical), strategic business relationship development, workshop facilitation, joint success planning, escalation management, portfolio reporting, digital transformation consulting
Preferred skills
Hyper-growth SaaS/iPaaS CSM experience, leading digital transformation initiatives, integration and business automation domain expertise
Technologies
Workato, Enterprise Automation Platforms
Responsibilities
Own assigned enterprise accounts to ensure value realization and adoption; develop strategic relationships with senior executives; create Joint Success Plans; monitor and report on customer outcomes; serve as primary escalation point; drive product usage expansion; contribute to CS practice innovation
Seniority
Senior, hands-on IC