Customer Success Manager
Core
Drive adoption, measurable outcomes, and long-term advocacy for GitLab's DevSecOps platform by serving as a trusted advisor to customers.
Role type
Customer Success Manager
Builds
Customer adoption of GitLab DevSecOps platform and Centers of Excellence
Domain
DevSecOps / Software Development Lifecycle
Deliverable
client delivery
Required skills
post-sales adoption management, value realization, trusted advisor relationship building, Git and branching strategy knowledge, software development lifecycle understanding, CI/CD and DevSecOps concepts, data-to-insight translation, workshop facilitation
Preferred skills
experience in professional services or technical account management, ability to guide customers through operational change
Technologies
GitLab, Git, CI/CD tools
Responsibilities
Build trusted advisor relationships focusing on adoption and satisfaction; assist with deployment guidance and establishing Centers of Excellence; lead workshops on the software development lifecycle; monitor progress against KPIs and share insights; translate usage data into actionable recommendations; manage regular touchpoints per SLAs; collaborate with Product, Engineering, and Sales.
Seniority
Individual Contributor
