Customer Success Manager - 02
Core
Own and manage success for named accounts, driving retention, revenue growth, and product adoption for Developer Tool companies.
Role type
Account Manager / Customer Success Manager
Builds
Revenue stack for Developer focused companies
Domain
SaaS / Developer Tools
Deliverable
production ML models
Required skills
Account management, onboarding, product consulting, renewal management, up-selling, enterprise relationship management
Preferred skills
Early stage SaaS startup experience, VC/Management Consulting experience, US-based account management, Tier 1 MBA
Technologies
Github, Docker, Notion
Responsibilities
Manage named accounts to ensure retention and growth, handle onboarding and setup, act as product consultant for implementation, drive renewals and up-sales, spearhead product adoption within customer enterprises
Seniority
Mid-level (2-4 years experience)
