Senior Customer Success Manager
Core
Build and maintain strong relationships with strategic accounts to ensure customer satisfaction, drive renewals, and identify solution growth opportunities.
Role type
Senior Customer Success Manager
Builds
Application security solutions and services for enterprise clients
Domain
Cybersecurity / Application Security
Deliverable
client delivery
Required skills
Strategic account management, customer success, technical account management, project management, stakeholder management, account planning, security policy implementation, cross-functional collaboration
Preferred skills
Experience with higher profile clients, understanding of application security programs
Technologies
Veracode platform, SDLC processes, security policies
Responsibilities
Create and manage account plans covering the entire customer journey; assist customers with onboarding app security and development teams; educate customers on Veracode solutions and benefits; collaborate with Sales to identify selling opportunities; serve as customer advocate by capturing feedback for Product Management; provide monthly account reporting to management.
Seniority
Senior, hands-on IC