Senior Customer Success Manager EMEA
Core
Partner with world's largest enterprises to drive measurable impact, shape success strategies, and define the future of AI-driven cybersecurity.
Role type
Senior Customer Success Manager (Enterprise)
Builds
AI Agentic cybersecurity solutions on top of a bot protection platform
Domain
Cybersecurity / SaaS
Deliverable
client delivery
Required skills
strategic problem-solving, stakeholder engagement, cross-functional leadership, data-driven analysis, business acumen, executive presence, process building, prioritization
Preferred skills
cybersecurity domain experience, SaaS environment experience
Technologies
DataDome platform, AI models, SOC tools
Responsibilities
Act as primary business owner for post-sale customer relationships; build trusted long-term relationships with key stakeholders; own post-sale success for largest enterprise customers; serve as strategic advisor translating challenges into actionable plans; drive product adoption and value realization; monitor customer health and execute mitigation plans; lead escalation management; drive structured business reviews; identify expansion opportunities with Sales; champion customer voice internally.
Seniority
Senior, hands-on IC with strategic advisory scope
