Account Director (Individual Contributor) - Australia
Core
Drive renewals, expansion, and MRR growth for existing enterprise accounts while managing high-level stakeholder relationships.
Role type
Senior Individual Contributor Account Director
Builds
Customer retention and revenue growth for a B2B SaaS marketing and customer engagement platform
Domain
B2B SaaS / Martech / Customer Data Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, contract negotiation, stakeholder mapping, business review facilitation, upsell/cross-sell strategy, performance forecasting, strategic planning
Preferred skills
SaaS or Martech experience, executive relationship building, market trend analysis, customer advocacy coordination
Technologies
Insider One CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Own portfolio of existing accounts for retention and growth; Identify upsell and cross-sell opportunities; Proactively own renewals in cooperation with Customer Success; Negotiate deals and contracts at C-level and enterprise levels; Forecast monthly and quarterly performance; Achieve customer advocacy goals with marketing; Monitor market trends to align with product roadmap
Seniority
Senior, hands-on IC