Senior Support Engineer
Core
End-to-end ownership of customer technical issues, root cause identification, and resolution while influencing product evolution through feedback.
Role type
Senior Support Engineer (Technical)
Builds
Customer support processes and product enhancements
Domain
Mobile analytics / Digital advertising
Deliverable
client delivery
Required skills
SQL querying, programming language knowledge, technical troubleshooting, root cause analysis, cross-functional collaboration
Preferred skills
Web/mobile development, QA, Big data technologies, API integration, LLM and AI Agent experience
Responsibilities
Troubleshoot and resolve complex customer technical issues, manage customer escalations, collaborate with R&D on product enhancements, create support improvement processes, provide product feedback to business and engineering teams, manage internal training projects
Seniority
Senior, hands-on IC
