Strategic Customer Success Manager - French Speaking
Core
Drive growth and retention for French-speaking enterprise clients in Europe by building trusted advisor relationships and ensuring ROI on an AI video communications platform.
Role type
Strategic Customer Success Manager (French Accounts)
Builds
AI video content creation and enterprise skill development tools
Domain
B2B SaaS / AI Video / Enterprise Training
Deliverable
client delivery
Required skills
Customer Success Management, Account Management, Book of Business management, Risk management, Forecasting, Growth opportunity identification, Client onboarding, Stakeholder management, ROI analysis
Preferred skills
Technical Account Management, Implementation experience, Light video editing
Technologies
Synthesia platform
Responsibilities
Drive future growth by building relationships with clients and turning them into happy users, Educate clients on creating video content, Engage in business-level and technical conversations with C-suite, Manage a Book of Business with KPIs, Coordinate regular client check-ins with senior stakeholders, Ensure ROI and value are understood by clients, Retain and grow enterprise clients
Seniority
Individual Contributor, Mid-to-Senior level