Senior Client Experience Manager - Enterprise Accounts
Hybrid
Core
Help largest and highest-value enterprise clients maximize value from a private company data platform through tailored training and support.
Role type
Senior Client Experience Manager (Enterprise Accounts)
Builds
Client retention and platform adoption for enterprise accounts
Domain
Data platform / Private company information
Deliverable
client delivery
Required skills
Client-facing experience, emotional intelligence, training delivery, opportunity spotting for upsell/cross-sell, organization
Preferred skills
Experience in customer service, hospitality, tutoring, or teaching
Responsibilities
Chat with clients to help them navigate the platform, hold engaging training sessions for new clients, organize tasks to improve processes, spot opportunities for Account Managers to up-sell or cross-sell
Seniority
Senior, client-facing IC