Customer Success Manager (m/f/d)
Core
Own the lifetime value of a book of SimScale accounts (Commercial and High Potential) from onboarding through renewal and expansion, carrying a commercial number to signature.
Role type
Senior Customer Success Manager (Revenue-focused)
Builds
SimScale cloud-based AI-native engineering simulation platform (CFD, FEA, thermal, electromagnetics)
Domain
Engineering Simulation / CAE / AI
Deliverable
production ML models
Required skills
Customer cohort management, Pipeline and opportunity management, Negotiation and closing, Project and programme management, Sales track record, Engineering/CAE domain knowledge
Preferred skills
Tiered/segmented touch model experience, CFD/FEA/thermal background, Cross-selling AI layers, AI-native ways of working
Technologies
Salesforce, HubSpot, Engineering AI, Physics AI
Responsibilities
Manage renewal and expansion pipeline to signature, Define account growth plans and ROI, Execute expansion campaigns with Marketing, Manage pilots and technical evaluations, Identify retention risks and mitigation plans, Adopt Engineering AI/Physics AI across the book
Seniority
Senior, hands-on IC