Collection Manager- North- Business- Lending Collections
Core
Manage collection operations across an assigned territory, lead a team of collection executives and field officers, and drive recovery performance for overdue accounts.
Role type
Senior IC Collection Manager
Builds
Collection targets and recovery rates for assigned portfolio
Domain
Financial Services / Lending
Required skills
Team leadership, Field execution, Performance monitoring, Stakeholder management, Collection strategy, Portfolio management, Regulatory compliance, Risk identification, MS Excel, Reporting systems
Preferred skills
Banking/NBFC/Fintech experience, Agency management, Capability building
Responsibilities
Drive and achieve collection targets for the assigned territory and portfolio, Lead, manage, and motivate a team of collection executives and field officers to achieve business targets, Monitor team productivity, performance, attendance, and daily collection activities, Develop and implement effective collection strategies to improve recovery rates and control delinquency, Review daily and monthly collection MIS and take corrective actions to improve team performance, Monitor collection agencies and ensure adherence to defined processes and performance benchmarks, Manage escalations related to overdue accounts, customer concerns, and field collection activities, Conduct regular field visits to monitor collection activities and team performance, Work closely with business, credit, risk, operations, and other stakeholders to resolve collection-related issues, Drive capability building, coaching, and continuous improvement within the collection team
Seniority
Senior, hands-on IC