Recovery Officer (UAE National)
Core
Administrative and operational support to the Collections department, focusing on recovering overdue payments from delinquent clients and managing settlement compliance.
Role type
Senior IC collections/recovery officer
Builds
Cash flow recovery for Credit Card and Loan accounts
Domain
Banking / Debt Management
Required skills
assertive communication, negotiation, settlement strategy, legal action initiation, skip tracing, credit control actions, payment pattern analysis, compliance adherence
Preferred skills
University Degree (BA/BS), professional certification in Collections/Recovery, Arabic language proficiency
Technologies
call models, scripts, debt management strategy
Responsibilities
Establish contact with 180+ delinquent clients to recover overdue payments, Negotiate settlements with appropriate haircuts to reduce credit losses, Facilitate restructuring by implementing assured repayment methods, Initiate suitable legal action for high-value uncooperative accounts, Monitor and analyze payment patterns, Maintain skip tracing for unreachable customers