Collections Manager
Core
Lead a team of 8–15 Resolution Experts in a debt recovery call center, ensuring high performance through coaching, development, and counseling.
Role type
Senior team lead / manager for debt collection operations
Builds
Debt recovery outcomes for consumers and creditors (via careerplan.io/jobs/E9-00C-7E-C69-collections-manager-at-bounce-ai)
Domain
Fintech / Debt collection
Required skills
Team leadership and coaching, Performance management and KPI tracking, Conflict resolution, Knowledge of debt collection laws and regulations, Call center operations management, Data analysis for collections strategies, Collection management systems proficiency, Problem-solving in sensitive situations
Preferred skills
Experience in supervisory roles within debt collection, Change management, Cross-functional partnership
Technologies
Collection management systems
Responsibilities
Coach and develop Resolution Experts through side-by-side trainings, Manage team performance and hold under-performers accountable, Address conduct issues and resolve conflicts, Manage schedules and attendance for onsite and remote staff, Partner with other managers and training teams, Lead by example on compliance and confidentiality
Seniority
Senior, hands-on IC