Senior Manager, Collection - Retail Credit
Core
Managing debt collection activities for retail banking portfolios to minimize credit losses and ensure regulatory compliance.
Role type
Senior Manager, Collection
Builds
Debt recovery strategies and operational processes for retail credit
Domain
Financial Services / Retail Banking
Required skills
Team management, debt collection strategy, legal proceedings management, process optimization, data analysis, stakeholder liaison, regulatory compliance, performance reporting
Preferred skills
Operational risk management, IT project leadership, cross-functional collaboration
Technologies
Excel, AI tools
Responsibilities
Lead and supervise in-house collection teams for delinquent accounts; oversee outsourced debt collection agencies; initiate and manage legal proceedings against debtors; review and evaluate collection processes and strategies; formulate and execute collection strategies to maximize debt recovery; compile statistical reports and performance insights; ensure compliance with collection policies and regulatory requirements; support change initiatives and process reviews; motivate team members and provide training.
Seniority
Senior, hands-on IC
