Senior Customer Success Manager, Strategic Accounts
Core
Drive revenue and enhance workflows for strategic accounts in global debt markets by partnering with account managers and delivering data-driven strategies.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
High-value client partnerships and usage growth strategies for blue-chip financial institutions
Domain
Financial Services / Debt Markets / Capital Markets
Deliverable
client delivery
Required skills
Account management, Customer success, Financial markets knowledge, Enterprise client management, Strategic planning, Data-driven insights, CRM management, Relationship building
Preferred skills
Leveraged Finance network, Conference attendance
Responsibilities
Partner with account managers on client projects, Develop bespoke KPIs and strategies for accounts, Act as the voice of the client for internal projects, Expand contact networks within client accounts, Attend industry conferences, Maintain client interaction records
Seniority
Senior, hands-on IC