Customer Success Manager
Core
Drive usage growth and revenue for 9fin's AI debt market platform by partnering with account managers on client projects and delivering data-driven strategies.
Role type
Senior Customer Success Manager (Account Management extension)
Builds
Proprietary credit data platform for global debt markets
Domain
Financial Services / Debt Markets / Capital Markets
Deliverable
product features
Required skills
Account management, B2B sales, business development, financial markets knowledge, enterprise client management, KPI development, CRM management, strategic planning
Preferred skills
Leveraged Finance network, industry conference attendance
Responsibilities
Partner with account managers on specific client projects to drive growth, develop bespoke KPIs and strategies for accounts, act as the voice of the client for internal projects, leverage existing relationships to expand contact networks within accounts, attend industry conferences and events, maintain up-to-date CRM records
Seniority
Mid-Senior, hands-on IC