Customer Success Manager
Hybrid
Core
Own a book of Mid-Market accounts to drive adoption, renewal, and growth for Box's Intelligent Content Management platform.
Role type
Mid-market Customer Success Manager
Builds
Enterprise content management platform with AI capabilities
Domain
SaaS / Enterprise Content Management
Required skills
Account ownership, relationship management, demo leadership, operational rigor, forecasting, health tracking, cross-functional collaboration, growth mindset
Preferred skills
SaaS experience, non-traditional background, AI workflow experimentation
Responsibilities
Manage Mid-Market portfolio, lead discovery and value reviews, maintain operational systems, build account plans, collaborate cross-functionally, prioritize customer meetings, surface portfolio insights
Seniority
Mid-level, hands-on IC