Account Manager
Core
Manage and grow existing B2B SaaS customer relationships for AI-powered business communications, driving adoption, retention, and expansion revenue.
Role type
Account Manager (B2B SaaS)
Builds
AI phone assistants and business communication tools
Domain
B2B SaaS, AI, Business Communications
Deliverable
production ML models
Required skills
B2B SaaS sales/account management, upsell/renewal/expansion revenue generation, customer lifecycle management, product usage analysis, CRM management, account planning
Preferred skills
Startup or scale-up experience, interest in AI and machine learning
Technologies
AI phone assistants, CRM systems
Responsibilities
Serve as primary contact for assigned accounts, identify opportunities to expand use cases, lead account reviews and upsell discussions, analyze product usage, support onboarding and adoption, share customer feedback with product teams, maintain CRM records and forecasts
Seniority
Individual Contributor, 1+ years experience