Enterprise Customer Success Manager
Core
Enterprise Customer Success Manager partnering with top customers to customize Samsara's IoT platform for fleet safety, efficiency, and sustainability.
Role type
Senior Enterprise Customer Success Manager
Builds
Joint success plans, executive business reviews, and workflow optimization workshops for enterprise clients.
Domain
IoT / Connected Operations / Logistics & Transportation
Required skills
Strategic account management, cross-functional collaboration, executive stakeholder engagement, solution architecture, workshop facilitation, platform expertise
Preferred skills
Fortune 500 experience, unstructured environment adaptability, high emotional intelligence
Technologies
Samsara IoT Platform, Video-Based Safety, Vehicle Telematics, Equipment Monitoring
Responsibilities
Compose joint success plans with customers outlining objectives and metrics; Orchestrate executive business reviews with customer decision-makers; Conduct workshops to recommend workflow changes; Deeply understand and explain Samsara platform capabilities; Serve as a mentor to wider Customer Success and Support teams
Seniority
Senior, hands-on IC