Renewals Manager
Core
Lead the first global Renewals team to drive customer retention, manage complex negotiations, and establish predictable renewal processes for a SaaS platform serving professional sports teams.
Role type
Senior IC Renewals Manager (Team Lead)
Builds
Global Renewals function, retention processes, and forecasting cadence for a SaaS platform
Domain
Sports technology / SaaS
Required skills
Team leadership and hiring, complex contract negotiation, gross/net revenue retention strategy, CRM and forecasting, pricing strategy, cross-functional partnership
Preferred skills
Experience in SaaS renewals, experience managing a team, ability to work in a shared-ownership model
Technologies
Salesforce
Responsibilities
Manage and develop Renewal Specialists (hiring, coaching, performance reviews), lead strategic renewals alongside Business Development Managers, own renewal performance metrics (GRR, NRR, logo retention), establish forecasting rhythms, create renewal playbooks and seasonal calendars
Seniority
Senior, hands-on IC with team leadership