Global CS Operations Manager
Core
Lead the Global CS Ops team to design CRM processes for onboarding, retention, and expansion across 13 markets, driving productivity and optimizing the migration to Salesforce.
Role type
Senior Manager, Customer Success Operations
Builds
End-to-end CRM processes and tooling for Individual Doctors, Clinics, and PMS products
Domain
Healthcare SaaS / Customer Success Operations
Required skills
Salesforce administration and process design, team leadership (5+ analysts), stakeholder management across multiple countries, SaaS metrics analysis (churn, MRR, win rate), CRM migration management, data-driven prioritization
Preferred skills
SQL, HubSpot experience, Salesforce Administrator or Consultant certification, Spanish or Portuguese fluency, healthcare domain knowledge
Technologies
Salesforce, HubSpot, SQL
Responsibilities
Manage and coach a team of 5 analysts; act as the main point of contact for country requests; design CRM processes for onboarding, retention, and expansion; lead the HubSpot to Salesforce migration; partner with internal Salesforce development teams
Seniority
Senior, hands-on IC with team leadership
