Customer Success Manager - SMB
Core
Lead long-term account strategy for SMB customers to drive retention, growth, and upsell opportunities using digital intelligence solutions.
Role type
Senior Customer Success Manager (SMB)
Builds
Long-term customer partnerships and revenue growth for SMB clients
Domain
Digital intelligence / Web analytics
Deliverable
production ML models
Required skills
Account strategy, commercial relationship management, upsell identification, data analysis, consultative sales, objection handling
Preferred skills
Digital marketing experience, additional languages
Technologies
Similarweb platform
Responsibilities
Manage and grow long-term partnerships with clients, Understand customers' business goals and support achieving them, Lead commercial relationship including QBRs and renewals, Continuously identify and lead upsell opportunities, Reach retention and upsells KPIs, Influence future lifetime value through customer advocacy
