Manager, Customer Success, Public Sector
Core
Lead and build the US Federal Customer Success practice to ensure federal customers achieve measurable security outcomes from Corelight investments.
Role type
Manager, Customer Success (Public Sector)
Builds
Customer success practices, standards, and team capabilities for the federal government.
Domain
Cybersecurity / Network Defense / US Federal Government
Deliverable
client delivery
Required skills
People leadership, strategic customer engagement, federal account management, stakeholder relationship building, cross-functional coordination, process scaling, risk identification, revenue protection
Preferred skills
Cybersecurity domain knowledge, federal procurement navigation, complex organization management
Technologies
Corelight platform, agentic AI, open-source innovations
Responsibilities
Lead and coach the Federal Customer Success team; Develop and execute a federal customer success strategy; Build trusted relationships with federal agency stakeholders; Ensure customer success plans connect capabilities to mission outcomes; Establish consistent customer engagement practices; Partner with Federal Sales and Renewals; Coordinate with TAM, Professional Services, and Support; Navigate complex government stakeholder environments; Identify customer health and retention risks; Build visibility into federal customer adoption and portfolio health; Develop and scale the federal post-sales operating model.
